Hospitality · Mid-Market
Sunlight Cafe Collective
A hospitality wholesaler cut admin time per rep by 6 hours a week and never lost an order to a dead zone again.
- 6 hrs
- Admin saved / rep / week
- 0
- Orders lost offline
- 95%
- Follow-up SLA met
The challenge
Sunlight's reps visit cafés and restaurants — basements, loading docks, back offices, all signal dead zones. Orders taken on paper were re-keyed at night, and follow-ups were a sticky-note lottery.
The solution
Florix's offline outbox let reps take orders on the spot, anywhere. Everything reconciled cleanly the moment they got signal. Aida turned visit notes into logged activities and scheduled the next touch automatically.
The results
Reps reclaimed about six hours a week each, and the team hasn't lost a single order to connectivity since rollout. Follow-up SLA attainment jumped to 95%.
“Our reps spend their evenings at home now, not catching up on data entry. That changed how the team feels about the job.”
Stop chasing updates. Start closing.
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