Retail · Enterprise
Northbridge Retail Group
When SAP went down for three hours mid-quarter, Northbridge's reps never noticed — and ops finally slept.
- 3 hrs
- SAP outage absorbed
- 0
- Rep downtime
- <1 hr
- New tenant provisioning
The challenge
Northbridge runs multiple banners on a shared SAP backend. Any SAP hiccup rippled across every banner's sales team at once — and multi-tenant data boundaries were a constant compliance worry.
The solution
Florix's schema-per-tenant isolation gave each banner a hard boundary with an RLS backstop. The resilient SAP adapter with circuit breakers meant outages degraded a feature, never the day.
The results
A three-hour SAP outage mid-quarter passed with zero rep downtime — reps saw last-known-good pricing and kept selling, and queued changes reconciled automatically. Provisioning a new banner now takes under an hour.
“An SAP outage used to be an all-hands fire drill. With Florix it was a non-event — reps kept selling, and we caught up automatically.”
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