SAP is down. Your reps shouldn't be.

When the CRM is just a window onto SAP, an SAP outage becomes a sales outage. Pricing won't load, stock checks hang, orders pile up — and the floor grinds to a halt.

The CRM should own its data

Florix flips the dependency. The CRM holds its own source of truth; SAP is an integration, reached through a resilient adapter with retries, backoff, and circuit breakers.

When SAP is slow or down:

• Calls trip fast instead of hanging the app.
• Reps see last-known-good values with a clear freshness badge.
• Queued changes catch up automatically the moment SAP recovers.

Our target is a four-hour SAP outage with zero rep downtime. Degrade a feature, never the day.

The difference between "the system is down" and "pricing is a few minutes stale" is the difference between a lost day and a normal one.

How SAP resilience works →